The Emergency Gateway (EGW) is an on-site appliance that automates and simplifies E911 management for enterprise IP-PBX systems. It also delivers emergency calls to the 911 Enable Emergency Routing Service for termination at the Public Safety Answering Point (PSAP). Key features of the EGW include:
Automatic IP Phone Tracking
The EGW automatically tracks and assigns locations to IP phones, softphones, and wireless phones as they move on the corporate network, using layer 2 or layer 3 phone discovery. This feature reduces administrative efforts and ensures up-to-date phone location information at all times.
E911 Support for Remote Employees
The EGW includes a Remote Location Management (RLM) application that allows off-campus users and teleworkers to update their locations in real-time, directly from their IP phones and softphones. This feature ensures continuous and accurate E911 services for remote employees in times of crisis.
On-Site Security Desk Routing and Notification
The EGW includes an extensive suite of on-site security notification tools. Security staff may directly receive 911 calls, or can monitor emergency calls that are delivered to the PSAP. Additionally, the EGW sends crisis alerts via email, pager, and SMS. All crisis alert notifications include the caller’s precise location information, allowing for improved coordination amongst emergency teams and reduced response times when seconds count.
Additional features of the EGW include:
- E911 Solution for Avaya CM
- E911 Solution for Cisco UCM
- E911 Solution for Microsoft Office Communications Server 2007
- E911 Solution for ShoreTel
- E911 Solution for Aastra Clearspan
- E911 Solution for 3Com VCX
